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How Can Client Engagement Strategies Drive Revenue Growth for Your Law Firm with Mark Stern

How Can Client Engagement Strategies Drive Revenue Growth for Your Law Firm with Mark Stern

How Can Client Engagement Strategies Drive Revenue Growth for Your Law Firm with Mark Stern

This week

This week on the podcast we discuss:

How Can Client Engagement Strategies Drive Revenue Growth for Your Law Firm with Mark Stern

In this episode, Mark Stern, CEO of Custom Box Agency, discusses strategies for enhancing client engagement and optimizing the customer journey to drive faster results and better experiences. 

The conversation covers the application of marketing funnels, the importance of physical experiences, and how to create premium customer interactions. Mark emphasizes the role of strategic client engagement in driving revenue, particularly for law firms, and illustrates the impact of customized box experiences in different stages of the marketing funnel – acquisition, delivery, and retention. He provides practical examples of how this approach can improve client onboarding, educational efforts, and long-term client retention.

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Guest

Mark Stern, a serial entrepreneur and founder of the Custom Box Agency, leads an experience design agency that specializes in optimizing the customer journey through direct mail, enhancing the overall customer experience. His innovative work caught the attention of Forbes, which featured him as one of the Next 1,000 Entrepreneurs redefining the American Dream. He was also highlighted in Joey Coleman’s Wall Street Journal Bestseller Never Lose an Employee Again.
 
 
Before embarking on his entrepreneurial path, Stern was a top-ranked strategy consultant at Deloitte Consulting, the world’s largest consulting firm. He is an MBA graduate from Duke University. Stern is also a five-time Spartan Trifecta holder and serves as a mentor at South by Southwest (SXSW), guiding up-and-coming startups. He is a lifelong enthusiast of tacos and BBQ and currently resides in Austin, Texas.

About

When you face a complex case outside your expertise, you bring in co-counsel for next level results. When you want to engage, expand, and elevate your firm, you bring in a Marketing Co-Counsel. Counsel Cast is the podcast that provides the expertise of a Marketing Co-Counsel® for your law firm. Where your firm gets answers and clarity to your marketing questions.

Harness the power of our podcast's expertise for your law firm.

Leverage the power of marketing to grow your firm.

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I'm Karin Conroy

Founder of Conroy Creative Counsel, an award-winning recognized leader that has cracked the code of smart, sophisticated, and strategic marketing for law firms.

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