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The Long Game: Strategic Approaches to Sustaining Client Relationships with Cindy Chang

Cindy Chang

Brand Coach at The Hustling Heart

You have unique gifts to share. But… does the world KNOW what you have to offer?
 
Cindy is the person who helps make sure the answer to this question is a resounding: YES.
 
Cindy cut her teeth on marketing for nostalgic brands like Kraft Mac & Cheese to JELL-O, before leaving corporate and leaping into entrepreneurship. Today, she helps founders and creatives build their own brands: from scratch.
 
From helping an Asian woman-owned business break into the male-dominated construction industry… to launching grief circles during the holiday season… Cindy helps business owners with unconventional gifts share their work, and redefine norms along the way.

Connect with Cindy:

When it comes to conversions, it's about making people feel safe to move forward with you and your product or service.

Cindy Chang

Episode 138

Show Notes

Brief summary of show:

In this episode, Cindy Chang, a personal brand coach and marketing strategist, discusses sustainable client relationships and strategic branding for business owners, particularly those in service-based industries. 

Cindy shares insights from her experience working with Fortune 500 companies and running her own business, The Hustling Heart. Key points include the importance of distinguishing oneself from the company, the role of problem-solving and thought leadership in branding, and practical strategies for maintaining client relationships. The discussion also touches on utilizing one’s network effectively, the value of feedback, and balancing reputation with personal connections. 

Find answers and more on our website,

For exclusive content and in-depth resources

Cindy Chang gives listeners actionable tips on:

00:00 Intro
01:36 Transitioning from a Firm to Your Own Business
03:37 Establishing Your Unique Identity
07:07 Gathering Feedback and Building Reputation
09:45 Maintaining Client Relationships
13:45 The Value of Personal Connections
15:17 Starting and Sustaining Your Own Business
23:31 The Role of Referrals and Networking
25:05 Thought Leaders Library: Book Recommendation
33:16 One Big Takeaway

Grit by Angela Duckworth

Cindy Chang's Book

Welcome to this month’s selection for the Thought Leaders Library, handpicked by personal branding expert Cindy Chang. This month’s must-read is “Grit: The Power of Passion and Perseverance” by Angela Duckworth. In this insightful and inspiring book, Duckworth explores the essence of what truly drives success: not talent, but a unique blend of passion and persistent effort she calls “grit.” Through compelling research and stories from history, business, sports, and more, Duckworth demonstrates how grit can be cultivated and harnessed. 

Whether you’re seeking to improve your personal life, enhance your career, or overcome new challenges, “Grit” offers invaluable lessons on how persistence and passion can lead to long-term achievement. Join us as we dive deep into understanding how tenacity and dedication can transform our lives and help us reach our ultimate goals.

From the publisher:

In this instant New York Times bestseller, Angela Duckworth shows anyone striving to succeed that the secret to outstanding achievement is not talent, but a special blend of passion and persistence she calls “grit.” “Inspiration for non-geniuses everywhere” (People).

The daughter of a scientist who frequently noted her lack of “genius,” Angela Duckworth is now a celebrated researcher and professor. It was her early eye-opening stints in teaching, business consulting, and neuroscience that led to her hypothesis about what really drives success: not genius, but a unique combination of passion and long-term perseverance.

Grit by Angela Duckworth