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Terms of Maintenance Plan

Authorization:

You are engaging Conroy Creative Counsel, as an independent contractor to perform work as described in the package(s) or service(s) you have purchased. In the event access to your website is necessary, you hereby authorize Conroy Creative Counsel access and “write permissions” to all directories and files of your account with any other third party hosting provider, as well as permission to install any necessary WordPress plugins for maintenance and security.

Scope of Services

Conroy Creative Counsel shall provide website support services exclusively for the Client’s website. This support includes but is not limited to website maintenance, backups, and updates.

Conroy Creative Counsel shall not be responsible for any matters related to the Client’s email accounts, email servers, or email-related issues. These services are expressly excluded from the scope of this Agreement.

Pricing & Payments:

You agree to pay us a non-refundable fee. Our obligation to render services hereunder is conditioned upon your payment of said fee on a timely basis.

Once a client of Conroy Creative Counsel, you authorize Conroy Creative Counsel to charge the payment method you submitted for all the invoices generated for the services rendered under this ongoing website care plan.

If payments are not paid within the credit terms we have given you, we are under no obligation to keep your website on our server or continue with the work in any way.

Cancellation:

Cancellations must be requested outside of your commitment period, and require 30 days advance written notice. At the end of the initial term, client may terminate this agreement by providing written notice. Unless this agreement has been terminated, this agreement shall remain effective.

In order to cancel your recurring payment or change payment method, simply contact support@conroycreativecounsel.com prior to your payment’s due date.

If you wish to cancel, it is your responsibility, or that of your new host to ensure the entire site is successfully transferred. Failure to do so may result in the website going offline, and we will not be held responsible for any disruptions. Furthermore, you will be required to purchase your own licenses for premium plugins used on your website and obtain support for the theme framework. These licenses and support services are included for clients in our Website Maintenance Plans.

Third Party or Client Page Modification:

You acknowledge that you or your staff have access to independently edit or update web pages within the WordPress platform.

You also acknowledge that anyone other than Conroy Creative Counsel or its subcontractors who attempt to update the website and damages the design or impairs the ability for the web pages to display or function properly, may result in time to repair the web pages in order to restore the website.

In this event, damages will be assessed at an hourly rate of $275/hour with a one-hour minimum. Work to repair the website from third-party modifications is outside of the support time and scope of the ongoing website care plan.

Limitation of Liability; Disclaimer of Warranties:

Although there are limitations to the guarantees we can provide, your satisfaction is very important to us. Please read and understand our limits of liability before engaging in our services.

Although we strive for your website’s optimal performance and security, we did not build the WordPress software or plugins used on the website, nor the hosting platform it runs on. We shall take reasonable measures to protect the Client’s website from hacking and malware. However, the Client acknowledges that no website can be entirely immune to such threats, and Conroy Creative Counsel does not represent, guarantee or warrant that the functions contained in these webpages or internet website will be will be uninterrupted, error-free, free from loss, corruption, attack, viruses, interference, hacking, or other security intrusions, and Conroy Creative Counsel disclaims any liability relating thereto.

Conroy Creative Counsel shall maintain regular backups of the Client’s website and shall make reasonable efforts to restore the website in case of data loss or damage. However, the Client acknowledges that data restoration is not guaranteed, and the Conroy Creative Counsel shall not be liable for any data loss or associated damages.

Cleanup efforts to remove the Client’s domain from blacklist entries are not included in this Agreement. If such cleanup is necessary, the Client is encouraged to seek the services of a reputable specialist in this field. The Service Provider can provide referrals to trusted third-party experts who can assist with blacklist removal, but any related charges or agreements with these experts are the sole responsibility of the Client.

To the extent not prohibited by law, in no event will Conroy Creative Counsel be liable to the client or any third party for any damages, including, but not limited to, any lost profits, lost savings, loss of data, business interruption, or incidental, consequential or special damages arising out of the operation of or inability to operate these webpages or website, however caused, even if Conroy Creative Counsel has been advised of the possibility of such damages.